Privacy Policy

This Privacy Policy explains how Khali Interiors collects, uses, stores and protects personal information when you visit our website, submit a project enquiry or communicate with us about our services.

Khali Interiors provides interior design, bespoke furniture, kitchen design and installation, bathroom renovations, property renovations and interior installation services.

This policy is intended to be read together with our Terms of Use and should be interpreted in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

2.1.“Website” means the Khali Interiors website and its associated pages and enquiry forms.

2.2.“Personal information” means information relating to an identifiable, living natural person and, where applicable, an identifiable existing juristic person, as defined in POPIA.

2.3.“Processing” includes the collection, recording, storage, use, disclosure, alteration or deletion of personal information.

2.4.“You” or “your” means any person who visits the Website, contacts Khali Interiors or submits a project enquiry.

3.1.Information you provide.When you submit a project enquiry or contact us, we may collect your name, email address, telephone number and the contents of your message.

3.2.Project information.If you submit a project enquiry, you may also provide the type of project, its location, approximate dimensions, design preferences, preferred colours, materials, budget, timeline and other information relevant to your requirements.

3.3.Photographs and inspiration.You may choose to upload photographs of your existing space, inspiration images or links to other websites. These materials may reveal details about your property, belongings or other individuals. Please ensure you have the necessary permission to share them.

3.4.Technical information.When you visit the Website, certain technical information may be processed to deliver and secure the Website, troubleshoot errors and maintain its operation. Depending on the hosting and technical services used, this may include IP addresses, browser information, access logs and information about requests made to the Website.

3.5.Optional information.Some project details are optional. You are not required to provide optional information, although the information you choose to provide may help us understand your requirements and respond appropriately.

4.1.We process personal information for purposes including:

4.1.1.responding to enquiries and communicating with prospective clients;

4.1.2.understanding your project requirements and design preferences;

4.1.3.reviewing photographs, dimensions and other materials you voluntarily provide;

4.1.4.discussing the possible scope, timing and budget of a project;

4.1.5.preparing proposals, quotations or other project-related information where requested;

4.1.6.maintaining correspondence and records relating to enquiries; and

4.1.7.maintaining the security and proper operation of the Website and complying with applicable legal obligations.

4.2.We process personal information only where a lawful basis under POPIA or other applicable law permits us to do so. Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, pursuing a legitimate interest or obtaining consent where required.

4.3.Submitting an enquiry does not automatically subscribe you to unrelated marketing communications. Where consent is required for direct marketing, we will obtain it in accordance with applicable law.

5.1.We may use third-party service providers to host and maintain the Website, receive or transmit enquiries, provide communication services, store submitted files or support the operation and security of the Website.

5.2.Personal information will be shared with such providers only to the extent reasonably necessary for the relevant purpose and subject to applicable legal requirements.

5.3.We may disclose personal information where required by law, pursuant to a lawful request, to protect our rights or safety, or where otherwise permitted by applicable law.

5.4.We do not sell personal information submitted through the Website.

6.1.We retain personal information for as long as reasonably necessary to respond to enquiries, manage prospective or existing client relationships, fulfil relevant legal obligations and resolve disputes.

6.2.Information that is no longer required will be deleted, destroyed or de-identified where appropriate, unless its retention is required or permitted by law.

6.3.We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or destruction.

6.4.No online transmission or storage system can be guaranteed to be completely secure. Where a security incident triggers a notification obligation under applicable law, we will make the required notifications.

7.1.Subject to applicable law, you may request access to personal information we hold about you, request correction or deletion where appropriate, object to certain processing or withdraw consent where processing is based on consent.

7.2.You may exercise these rights by contacting us using the details in section 8. We may need to verify your identity before responding.

7.3.You may also lodge a complaint with the Information Regulator of South Africa. Further information is available at https://inforegulator.org.za/.

8.1.Responsible party:Khali Interiors is the name under which the interior design and renovation services featured on this Website are promoted. The legal name of the person or entity responsible for processing personal information is [insert full legal name of business or individual]. Its business address is [insert applicable business address].

8.2.Contact details:For questions about this Privacy Policy or to exercise your rights concerning personal information, please contact Khali Interiors at hello@khali-interiors.co.za or 071 953 4314.

We may amend this Privacy Policy from time to time to reflect changes to our services, website, data-processing practices or applicable law. The updated policy will be published on the Website with a revised effective date where appropriate.